FAQ

Frequently Asked Questions (FAQ)

  1. How can I track my order? Once your order is shipped, you will receive a confirmation email with tracking information. You can use this information to track your order on our website in the  main menu under TRACK YOUR ORDER or with the respective shipping carrier.

  2. What payment methods do you accept? We accept  VISA, Mastercard, AMEX, Discover Card, Diners Club( All payments that are approved by the Shopify payment processor are generally accepted), Shop Pay, Paypal, GPay.

  3. What is your return policy? We offer a hassle-free return policy within 30 days of receiving your order. Items must be unused, in their original packaging, and accompanied by proof of purchase for a full refund or exchange. for more details visit our RETURN AND EXCHANGE Page

  4. How can I contact customer support? You can contact our customer support team via phone at +13322626736, email info@sportivespot.com, or through our website's live chat feature. We're here to assist you with any questions or concerns you may have.

  5. Are your products authentic? Absolutely! We are an authorized reseller of top sports brands, and all our products are guaranteed to be genuine and of high quality.

  6. Can I cancel or modify my order after it's placed? We process orders quickly to ensure fast delivery. If you need to cancel or modify your order, please contact us immediately, and we'll do our best to accommodate your request.

  7. Do you offer bulk or wholesale discounts? Yes, we offer competitive pricing for bulk orders and wholesale inquiries. Contact our sales team for more information and personalized quotes.

  8. What if I receive a defective or damaged item? We apologize for any inconvenience caused. Please contact our customer support team once you find out that your item is  defective or damaged , and we'll arrange for a replacement or refund.

If you have any other questions or need further assistance, please don't hesitate to reach out to us. We're here to help!